We ship from the city of Antofagasta, second region.
For the city of Antofagasta they are available in 24 business hours.
For other regions, the delivery time occupied by the transport company selected for this is standardized.

Yes, we can ship by Chilexpress and Starken to the Regions.
It can be picked up at the Branch (ONLY ANTOFAGASTA) after coordination via email.

YES, we have a BALLARY branch at MALL PLAZA ANTOFAGASTA, Avenida Balmaceda 2355 local MP111. Opening hours are Monday to Saturday from 10:00 a.m. to 8:30 p.m. and Sunday from 11:00 a.m. to 8:00 p.m.

No, we do not sell supplies.

No, we do not sell wholesale.

Our focus is to always be in contact with our clients. After the online purchase you will receive a confirmation email, which indicates that it was successful.

Each piece of jewelry or accessory includes our brand packaging. Includes bag for the accessory or jewelry, paper bag with our brand or box in the case of belts or wallets.

You can write to us on our WhatsApp +56991297460, on our social networks @ballaryaccesorios or at contacto@ballary.cl

We accept credit and debit cards (Redcompra).

10 days for any event and 6 months for factory defects.

• We do not change earrings or sets that contain earrings, for hygiene reasons.
• Zircons or crushed stones: All our products are checked before being shipped, so they are intact. If someone has pickets it may be due to transportation, where it is appropriate to make a claim to the transportation company to solve the problem.
• Does not cover PH damage to the skin of metals such as chains, hooks, valier, etc. Darkening of metals is purely due to the PH of the person or dirt on the piece. Damage due to chemical use, that is, use of perfumes, water, sweat, etc.
• Cut chains are not changed/repaired.
• Changes after established dates.
• Products on sale, clearance or second selection.
• Returns or delays in delivery times. Since it is sent by Couriers external to the company, the deadlines that each of them consider in their distribution must be considered.

Our exchange policy applies
for product failures (covered by warranty).